Privacy Policy
Your privacy is important to us at Mon. We respect your privacy regarding any information we may collect from you across our website.
Introduction
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, or other details to help you with your experience.
When do we collect information?
- When you register for an account.
- When you use our products or services.
- When you contact us or provide feedback.
- When you make a purchase or manage billing.
How do we use your information?
- To provide, operate, and maintain our services.
- To send monitoring alerts and service notifications.
- To process purchases and manage subscriptions.
- To respond to support requests and correspondence.
- To improve our website, products, and services.
How do we protect your information?
- Your personal information is stored behind secured networks and is accessible only by a limited number of persons with special access rights.
- Sensitive information transmitted through the website is protected using SSL technology.
- Transactions are processed through third-party payment gateway providers and are not stored or processed on our servers.
- We use reasonable technical and organizational measures to maintain the safety of your personal information.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your device through your browser. They help us recognize your browser, remember certain information, understand site usage, and improve the service.
You can choose to disable cookies through your browser settings. If you disable cookies, some features may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except trusted service providers who help us operate our website, conduct our business, serve our users, or comply with legal obligations.
Third-party links
We may include links to third-party websites. These third-party sites have separate and independent privacy policies, and we are not responsible for their content or activities.
Visits to our website
When you visit our public web pages, we record the visit with our own analytics service, which runs on our own servers. No third-party analytics or advertising service receives it. We record:
- the pages you view, their titles, and how long each is on screen;
- the page that referred you, and any campaign tags in the link;
- your IP address, and the country and city we estimate from it;
- your browser, operating system, device type, screen size, language and time zone.
Your browser keeps a random visitor identifier and the current visit in its local storage, so that your later visits are linked to earlier ones. These are not cookies and hold nothing else about you; clearing your browser's data for our site removes them.
We use these records to understand how people find and use our website, and to improve it, never for advertising. We do not record the pages you use after signing in. If you sign up, we link the visits you made before to your new account.
We keep these records for as long as they help us improve our website, relying on our legitimate interest in understanding how it is used. You may ask us to access, correct or delete your records, or object to this use, by contacting us at the address below.
Recordings of your visit
With your permission, which we ask for once when you first visit, we record how you use our public web pages: what is on the screen, where you move and click, and how you scroll. We use these recordings to see where our website is unclear or gets in your way, and to fix it.
- We record nothing unless you choose to allow it.
- Anything you type is hidden before it leaves your browser; we never see it.
- We never record the pages you use after signing in, or checkout.
- Recordings are kept on our own servers, with the visit they belong to, and are not shared with anyone.
Your answer is kept in your browser's local storage; clearing your browser's data for our site asks you again. You may ask us to delete your recordings by contacting us at the address below.
Chatting with us
If you chat with us on our website, we keep the conversation, and the name and email address you give, if any, with the record of your visits, so that we can answer you, including after you leave. Your browser keeps a random token for the conversation in its local storage, so you can carry on where you left off. You may ask us to delete a conversation by contacting us at the address below.
Children's privacy
We do not specifically market to children under the age of 13 years old and do not knowingly collect personal information from children under 13.
Data breach notification
If a data breach occurs, we will notify affected users by email or in-site notification within a reasonable period of time.
CAN-SPAM
We collect your email address in order to:
- Send information and respond to inquiries.
- Send service-related messages.
- Send marketing communications where permitted by law.
You may unsubscribe from marketing emails by using the link at the bottom of our emails or by contacting us.
Contacting us
If there are any questions regarding this privacy policy, you may contact us at support@mon.bot.