We're monitored too
Questions about Mon, a plan or anything else - a person who builds Mon reads every message.
Mon support status
- EmailUsually answered the same daysupport@mon.bot
- Support ticketsEvery reply kept in one threadFor customers, from your account
- This formRead by the people who build Mon
For anyone, account or not
Send us a message
We'll reply to the email you give.
Frequently asked questions
Some answers before you write.
How quickly will I hear back?
Usually the same day. Every message is read by the people who build Mon, so there's no first line of support to get past.
I'm a customer and something isn't working. Where do I go?
Open a ticket from Support in your account. It's tied to your account, so we can look into it straight away, and every reply stays in one place.
Is there phone support?
No. Support is by email, this form and tickets in your account, which lets us look into a problem properly before we answer.
Can I change or cancel my plan without writing to you?
Yes. Everything about your plan is under Billing in your account: upgrade, downgrade or cancel at any time, and every invoice is kept there.
Who is behind Mon?
Maxotek LLC, the company behind PingerMan, which has been watching websites, servers and domains for teams since 2021.